>95.000 satisfied customers since 2005
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>95.000 satisfied customers since 2005

Warranty and complaints

You always receive a manufacturer's warranty on our products

All our products come with a warranty. The warranty period varies per brand and is always stated in the product specifications. Do you have a problem with your watch within the warranty period? Please contact with us and we will do our utmost to help you further. .

A defect or problem immediately after receiving your watch

Before we send your watch, we check whether it is in perfect condition and working properly. We naturally do our best to deliver your order in top condition! However, it may happen that you notice that something is wrong with the watch after receiving it. For example, caused by transport or something else. You can then claim the warranty. Legally, you must report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for free repair or replacement.

Defect within the warranty period

If your watch shows a defect within the warranty period, we will first ask you to contact to contact us. We will provide free repair if it concerns a manufacturing defect and falls within the brand's warranty conditions. For repairs outside the warranty conditions, you will first receive a quote.

Is your watch defective and do you need to send it to us?

Always contact us first. In any case, keep your order number at hand and take photos of the damage/defect if necessary. Always send a completed repair form included.

What is not covered by the warranty?

Watch straps, watch glass and batteries are not covered by the warranty unless there is an express manufacturing defect. Water damage due to incorrect use, or crown not (properly) closed or damage due to falls or bumps are also not covered by the manufacturer's warranty. Would you like to have your watch repaired in these cases? Then that is of course possible, but the repairs will be at your own expense.


It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by contact to take. If this does not lead to a solution, it is possible to register your dispute for mediation. It is possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

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