>65.000 satisfied customers since 2005
Easy return 60 day return policy
Worldwide shipping UPS Express
>65.000 satisfied customers since 2005

Frequently asked questions

Payment and warranty

Can I easily return?

Of course! If you do not like the watch you received from us, you can return it to us using the return form we provided. You can indicate on the form whether you want to exchange it or have it credited!

Your return must of course meet the return conditions, which means that it must be unworn, not shortened and that it still contains all foils and labels as you received it. We offer you a return period of 60 days.

Of course you can try on your watch!

Can I try on my watch?

Yes, you can try on your watch! But make sure that you do not remove any foils and labels and that you do not shorten it if you want to return the watch. We must still be able to sell it as new.

We offer you a return period of 60 days! Returns are easy and can be done using the returns form we provide with your order.

I want to give a watch as a gift, can it still be returned?

At WatchXL we offer you a return period of 60 days. So you have plenty of time to give the watch as a gift for that one special occasion such as Christmas, Mother's/Father's Day or a birthday.

You can return it using the returns form we provided. Trying on is always allowed, but make sure that foils and labels are not removed. If you return the watch, it must not have been shortened.

Will I receive an order confirmation?

Yes, you will receive it. When you have completed your order, you will receive a confirmation of your purchase by email. You will also find your order number in this email. When your watch is shipped, you will receive another email with a track and trace.

Have you not received confirmation?
To be sure, check the spam of the email. It sometimes happens that confirmation ends up there. Can't find the confirmation? Call or email us and we will be happy to check it for you! We are available on workdays from 10 a.m. to 4 p.m CET.

How many years of warranty do I have on my new watch?

Every watch we sell is sold with the standard manufacturer's warranty. In most cases this is a period of 24 months and in some cases even 36 months. A warranty period of 12 months applies to so-called demo watches.

Can I cancel or change an order?

Yes, but then we need to know as soon as possible. Have you encountered an error in your order or have you entered an incorrect address? Please contact us as soon as possible. We will do everything we can to adjust your order so that the right watch is delivered to the right place.

How can I pay at WatchXL?

We offer many payment possibilities to make it easy for you to pay your online order, among others: 

- iDeal
- PayPal 
- Credit card (VISA, Mastercard, American Express)
- Maestro
- Sofort Banking
- Bank transfer

Have you received a defective watch (immediately after receipt)?

Please contact our customer service immediately (available on workdays between 10:00 AM and 4:00 PM). We will do our utmost to solve the problem for you as quickly as possible!

Is your watch defective?

Ordered a watch from as and it is defect?

Is your watch defective within the warranty period?

We are happy to help you! Please contact us first, this is possible between 10 a.m. and 4 p.m. on working days. Have your order number at hand. Is it a defect caused by a manufacturing error? Then there is often a guarantee.

Is your watch defective outside the warranty period or caused by incorrect use?

Is the defect caused by incorrect use such as a fall/impact or a watch that has been in contact with water while it is not waterproof or not waterproof to that depth? Or has the warranty period already expired? Then there may be repair costs. Our customer service is happy to advise you!

Miscellaneous

Do you have a privacy policy?

Yes, we have a privacy policy. Check these out here.

Is online payment secure?

Online purchasing has been booming for years. No wonder, because it's easy, quick and you can do your shopping from home. But buying online is also safe, especially with WatchXL. Payment is made in our web shop on a particularly secure HTTPS page.

Where can I download the general terms and conditions?

Contact WatchXL

You have questions for us? We can be reached from Monday to Friday from 10 AM until 16 PM (CET) on +31 592 707213. It is also possible to send us an email: [email protected] or contact us on Facebook.

Do you have a complaint?

We are proud of all our customers. That's why we treat your order with the greatest care. However, occasionally something may go wrong during the process from ordering to opening the package. We would like to hear from you if you have a complaint. In this case, we try to solve the problem as adequately as possible. We also use your feedback to further improve our service in the future.

Shipping and delivery

What is the delivery time of your order?

All watches in the WatchXL webshop are in stock in our warehouse, some watches have a longer delivery time, but this is always stated with the watch. Because we have all watches in stock, we can quickly have your watch delivered to your home or work. If you order before 3:00 PM (CET) on workdays, it will be shipped the same day with UPS. You can also choose Express.

It usually takes a few working days before the package is delivered to you, depending on the chosen shipping method and the country of receipt.

Who is our delivery partner?

We work together with UPS, among others. You will always receive an email with the Track&Trace code after your package has been shipped. You will also receive the expected delivery time. All packages are sent fully insured.

Exchanges and returns

A trial period of 60 days applies to every watch ordered from WatchXL. Within 60 days you can decide to return the watch (new and unworn) without reason if it does not meet your expectations. You can then choose to order another watch or choose to receive your money back. We request that you include a returns form when returning a watch. This form can be found in our shop.

Will I receive a confirmation of receipt after I have ordered?

Yes, you will receive it. When you have completed your order, you will receive a confirmation of your purchase by email. You will also find your order number in this email. When your watch is shipped, you will receive another email with a track and trace.

Have you not received confirmation?
To be sure, check the spam of the email. It sometimes happens that confirmation ends up there. Can't find the confirmation? Call or email us and we will be happy to check it for you! We are available on workdays from 10 a.m. to 4 p.m.

Do you ship worldwide?

Of course! But we currently do not ship to the United Kingdom due to... Brexit. We are happy to help all our customers and offer international and well-known payment methods. We ship with UPS and the shipment is always insured.

Shipping within the EU
We ship our orders from our warehouse in the Netherlands. All deliveries to countries within the EU include VAT and as a customer you do not pay any additional costs to UPS or customs. All prices are inclusive, so you don't have to worry about additional costs.

Shipping outside the EU
For countries outside the European Union delivery will take place with UPS and takes only 1-5 days to arrive but this also depends on the processing time of the customs authorities in your country. We don't have any influence on these formalities. We ship our orders from our warehouse in the Netherlands. All deliveries to countries outside the European Union are made without VAT and as a customer you may have to pay additional costs to the courier. For more information read here.

Can I return easily?

Naturally! If you don't like the watch you received from us, you can contact us or download the return form on our website. You can indicate on the form whether you want to exchange it or have it credited!

Your return must of course comply with the return conditions, i.e. it must be unworn, not shortened and still contain all foil and labels as you received them. We offer you a return period of 60 days.

Of course you can try on your watch!

Can I try on my watch?

Yes, you can try on your watch! However, make sure that you do not remove any foil or labels or shorten them if you want to return the watch. We still have to be able to sell it as new.

We offer you a return period of 60 days! Returning is easy and can be done using the return form that we include with your order.

Have you not received your order?

Have you not received your order from WatchXL?
Have you received a track and trace in your email? To be sure, check that the package has been delivered to your neighbors or to a collection point.

Have you really not received anything?
Then we will help you! You can contact us on working days between 10 a.m. and 4 p.m. Do you have your order number at hand so that we can help you faster?

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